Group policy word cannot print page range

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Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more

Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.

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• Word not printing custom range

Word not printing custom range

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‎12-31-2021 06:34 AM

I have recently uploaded windows 11 and now my custom print range will not work on Word.

I have tried driver updates it says I have the most up to date compatible driver but the issue still isn't resolved.

Any advice would be great I only need to print 5 pages from a 48 page document!

Dragon-Fur

‎12-31-2021 07:00 AM

Welcome to the HP Community.

If you have not done so, you likely need to uninstall / restart the computer / install a fresh copy of the full driver printer software. Printer software rarely survives an upgrade (change) of the version of Windows.

As a way to move forward:

Export the Word document to a PDF file.

Print the PDF file using HP Smart or Adobe Reader DC

Example - Adobe Reader DC - Main Print Menu

Open document in Reader DC

Click the print icon.

Adjust the settings on the main menu

Click Properties to select the Shortcut and add the paper size

Click OK to save the changes and exit the Properties menu

Back on the main print menu, when ready, click Print

Example 1 - HP Smart Windows - Simple Document Print - Page Range

Example - Adobe Reader DC - PDF Print - Main Menu - Pages to Print > Pages

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader ( Adobe Reader DC /Optional Foxit Reader)

HINT: Watch out for and UNCHECK unwanted extra software

NOTE : Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check the Box Get the App

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  • FAQ examples:
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?

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    When the website support page opens, Select (as available) a Category > Topic > Subtopic

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